Frequently Asked Questions

Your rig is hand-built with care by our team in Southern California. Every system goes through careful assembly and performance testing before it is prepared for delivery.

Yes. STORMCRAFT PCs are designed to provide smooth gaming performance across competitive, open-world, simulation, and content-creation applications. Performance varies by configuration and game requirements.

STORMCRAFT PC is based in Southern California. Systems are assembled, tested, and prepared for shipment at our Southern California facility.

Yes. STORMCRAFT gaming PCs are assembled and tested at our Southern California facility before shipment.

STORMCRAFT focuses on carefully selected components, tested configurations, responsive customer support, and gaming systems designed for a range of performance needs and budgets.

Yes. Available configurations and prices change over time. Visit our Gaming PCs collection to compare current systems by price and specifications.

Available financing or installment-payment options are displayed during checkout when applicable. Eligibility and terms are determined by the financing provider.

Applicable taxes are calculated automatically during checkout based on the order and shipping destination.

Processing time varies by product availability, configuration, order verification, and testing requirements. Shipment and tracking information will be provided by email when the order is ready.

STORMCRAFTPC.com currently accepts and ships webstore orders within the 48 contiguous United States and Washington, D.C. Webstore shipping is not available to Alaska, Hawaii, Puerto Rico, other U.S. territories, APO/FPO/DPO addresses, P.O. boxes, or international destinations.

Each system is packed with protective materials designed to reduce movement and help protect the computer during transit. Keep the original packaging in case the system needs to be returned or serviced.

Return eligibility depends on the purchase date, product condition, order type, included items, and applicable restrictions. An approved Return Merchandise Authorization is required before returning a product. Review the complete STORMCRAFT Return Policy.

STORMCRAFT prebuilt gaming PCs include a mechanical ARGB keyboard and mouse unless otherwise stated on the applicable product page. Confirm the included items before placing your order.

Carefully open the glass side panel and remove the internal protective foam used for shipping. The method for removing the side panel varies by chassis, so do not force the glass or mounting hardware. Connect your monitor to the ports on the dedicated graphics card rather than the video outputs on the motherboard. Then connect your peripherals and power cable before turning on the system.

Press the ARGB control button on the PC case to cycle through available lighting effects and colors. To use compatible lighting software, press and hold the control button for approximately five seconds. The fans may briefly flicker when control switches to software mode. Features vary by system and motherboard.

STORMCRAFT systems include Windows 11 as specified on the product page. Included drivers and essential system utilities may also be installed. Software varies by configuration.

Visit the Product Registration page and provide the requested purchase, retailer, serial-number, and product information.

Many STORMCRAFT systems can support future memory, storage, graphics, or other component upgrades. Compatibility depends on the case, motherboard, power supply, cooling system, and other specifications. Contact Support before purchasing an upgrade if you need help confirming compatibility or warranty considerations.

Available configuration choices are shown on the applicable product page. Options vary by model and may include different processors, graphics cards, memory, storage, cooling, or chassis configurations.

STORMCRAFT systems may feature NVIDIA GeForce RTX or AMD Radeon graphics. Available GPU models vary by system, inventory, and product generation. Review each product page for exact graphics specifications.

Many configurations include a closed-loop AIO liquid CPU cooler. Cooling type and radiator size vary by model. Refer to the product specifications for the cooling system included with a particular PC.

Selected systems may offer higher-capacity AIO cooling or other advanced cooling configurations. Available options are shown on the applicable product page.

Many STORMCRAFT systems include ARGB fans or other lighting features. Lighting components and control methods vary by model.

Overclocking support depends on the processor, motherboard, cooling, power supply, and system configuration. Overclocking can affect stability, component life, and warranty coverage. Contact Support before changing factory settings.

STORMCRAFT offers configurations featuring current Intel and AMD processors, DDR5 memory, NVMe storage, and NVIDIA or AMD graphics. Hardware varies by model and availability.

Many STORMCRAFT configurations can support simultaneous gaming and streaming. Results depend on the processor, graphics card, memory, internet connection, streaming settings, and game requirements.

Selected configurations can support video editing, content creation, music production, 3D rendering, and other creative applications. Compare your software requirements with the system specifications before purchasing.

Available accessories may include keyboards, mice, monitors, upgrade kits, and other products. Availability may change.

Custom design or modification services are not available for every system. Contact STORMCRAFT before ordering to ask whether a requested design or modification can be supported.

STORMCRAFT Customer Support can assist with setup questions, troubleshooting, warranty service, returns, registration, and other product-related concerns.

Eligible STORMCRAFT systems include three-year labor coverage, two-year parts coverage, and one-year ground-shipping coverage within the applicable service area, subject to the complete warranty terms. Review the STORMCRAFT Standard Warranty for complete coverage information.

STORMCRAFT provides lifetime technical support for eligible STORMCRAFT systems. Warranty repair and replacement coverage remains subject to the applicable warranty period and terms.

Yes. Gold and Platinum Extended Warranty plans are available for eligible STORMCRAFT gaming PCs. Coverage options, pricing, eligibility, and plan details are available on the STORMCRAFT Extended Warranty page.

Use the contact form at the bottom of this page or visit the Contact Us page. Including your order number, model, serial number, and purchase location can help the team review your request.

Certified Open Box products require eligibility review and may be subject to specific return conditions. Review the Return Policy and contact Customer Support before returning a product.

Certified Open Box systems are inspected and tested before being offered for sale. Refer to the individual product page for exact specifications, condition, and warranty information.

Included accessories are listed on the applicable product page. Packaging and nonessential materials may vary from a new retail product.

Certified Open Box inventory may include inspected returns, display systems, or other opened products that have been tested before resale. Product condition and included items are identified on the applicable listing.