Warranty

STORMCRAFT PC Standard Warranty

At STORMCRAFT PC, we stand behind the systems we build—because we build every PC like it’s our own. That’s why every desktop comes with a comprehensive warranty and real support from our in-house team of PC professionals.

Warranty Coverage

  • 3 Years Labor – Expert support and repair labor included
  • 2 Years Parts – Replacement of defective hardware components
  • 1 Year Ground Shipping Coverage – Return shipping included for approved warranty repairs (Lower 48 U.S. States only)

This warranty applies to all new desktop PCs purchased directly from STORMCRAFT PC or authorized resellers. There is no variation based on purchase date.

Support That Has Your Back

If your system requires service, we’ve got you covered. Our team will troubleshoot the issue and coordinate the return process if necessary. No long holds, no outsourcing—just real people who understand gaming PCs.

Contact Support

Email: cs@stormcraftpc.com
Phone: 949-226-8899
Support Hours: Mon–Fri, 9AM–5PM PST

Warranty Guidelines

  • Coverage applies to normal use and excludes accidental damage, modifications, or unauthorized repairs.
  • Original proof of purchase and PC serial number are required to request service.
  • We may repair or replace defective parts with equivalent components at our discretion.
  • Cosmetic wear and environmental damage (e.g., liquid spills, pest damage) are not covered.

Shipping Policy

  • Return Ground Shipping: Covered within the 48 contiguous U.S. states for the first 12 months.
  • Packaging Responsibility: Customers must use original or equivalent protective materials.
  • International Shipping: Customers are responsible for all shipping costs and taxes outside the lower 48 U.S. states.

Warranty Registration

We recommend registering your PC within 30 days of delivery to ensure smooth support and service.
Register Your System

Warranty Terms & Exclusions

Last updated: July 2025

Coverage Scope

  • 3 Years Labor Coverage
  • 2 Years Parts Replacement
  • 1 Year Ground Shipping Coverage (48 contiguous U.S. states only)

The warranty applies only to the original purchaser and is non-transferable.

What Is Covered

  • Defects in hardware components caused by manufacturing errors or material failure
  • Repair or replacement of defective components using new or equivalent parts
  • Labor costs associated with diagnostics, testing, and approved repairs
  • One year of ground shipping coverage within the continental U.S.

What Is Not Covered

  • Damage from accidents, misuse, abuse, or neglect
  • Damage from external causes: fire, flood, pests, power surges, or natural disasters
  • Cosmetic damage (scratches, dents, discoloration)
  • Software issues or data loss
  • Unauthorized modifications or user-installed hardware issues
  • Overclocking or firmware tampering not performed by STORMCRAFT
  • Improper packaging during return shipping
  • Products with removed or tampered serial numbers
  • Normal wear on fans, thermal paste, or cables

Limitations & Disclaimers

  • STORMCRAFT PC is not liable for incidental or consequential damages, downtime, or lost data.
  • Repair or replacement decisions are at STORMCRAFT PC's sole discretion.
  • Replacement parts are covered for the remainder of the original warranty or 90 days—whichever is longer.
  • Extended warranties may be available at the time of purchase.

RMA Process

  • Original proof of purchase
  • Serial number on the back of the system
  • Return Merchandise Authorization (RMA) number issued by STORMCRAFT PC
  • Secure packaging for return; original packaging is recommended

International Orders

Warranty service is limited to the U.S. Shipping coverage applies only to the 48 contiguous states within the first year. International customers must cover shipping and taxes.

Looking for Extended Protection?

In addition to our standard warranty coverage, STORMCRAFT offers Extended Warranty Plans for added peace of mind. These plans go beyond the base warranty to cover your system for a longer period, giving you confidence that your rig will stay protected while you game, create, and push your PC to the limit.

Learn more about our available plans here: Explore Extended Warranty Options →

Contact for Warranty Service
Email: cs@stormcraftpc.com
Phone: 949-226-8899
Hours: Mon–Fri, 9AM–5PM PST