Warranty

STORMCRAFT PC Standard Warranty

At STORMCRAFT PC, we stand behind the systems we build because we build every PC like it is our own. Every new STORMCRAFT desktop PC includes comprehensive warranty coverage and support from our in-house team of PC professionals.

Warranty Coverage

• 3-Year Labor Coverage: Expert support and approved repair labor
• 2-Year Parts Coverage: Repair or replacement of qualifying defective hardware components
• 1-Year Ground Shipping Coverage: Ground shipping to and from STORMCRAFT PC for approved warranty repairs within the 48 contiguous United States and Washington, D.C.
• Lifetime Technical Support: Direct access to STORMCRAFT PC technicians for troubleshooting and technical assistance

This standard warranty applies to new STORMCRAFT desktop PCs purchased directly from STORMCRAFTPC.com or an authorized reseller, subject to the terms and exclusions below.

Support That Has Your Back

If your system requires service, our support team will help troubleshoot the issue and coordinate the warranty-repair process when necessary. Do not ship a system to STORMCRAFT PC without first obtaining an approved Return Merchandise Authorization (RMA) number.

Warranty Registration

We recommend registering your PC within 30 days of delivery to help ensure an efficient support and warranty-service experience.

Register Your System →

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Warranty Terms and Exclusions

Last updated: August 2026

1. Coverage Scope

This warranty applies to new STORMCRAFT desktop computer systems purchased directly from STORMCRAFTPC.com or an authorized reseller. It covers qualifying defects in materials and workmanship under normal use.

Coverage begins on the original delivery date and includes:

• Three years of labor coverage
• Two years of parts coverage
• One year of ground shipping coverage to and from STORMCRAFT PC for approved warranty repairs when the system is shipped from and returned to an address within the 48 contiguous United States or Washington, D.C.

The warranty applies only to the original purchaser and is non-transferable. Original proof of purchase and the system serial number are required for warranty service.

2. What Is Covered

Subject to the terms and exclusions of this warranty, coverage includes:

• Defects in hardware components caused by manufacturing errors or material failure under normal use
• Repair or replacement of qualifying defective components using new or equivalent parts, at STORMCRAFT PC's discretion
• Labor costs associated with diagnostics, testing, and approved warranty repairs
• Ground shipping to and from STORMCRAFT PC for approved warranty repairs during the first 12 months, when the system is shipped from and returned to an address within the 48 contiguous United States or Washington, D.C.

3. What Is Not Covered

This warranty does not cover:

• Damage resulting from accidents, misuse, abuse, or neglect
• Damage caused by fire, flood, liquid spills, power surges, pests, extreme temperatures, natural disasters, or other external causes
• Cosmetic damage, including scratches, dents, or discoloration
• Software issues, including operating-system corruption or malware
• Loss of data or programs
• Damage caused by user-installed hardware, unauthorized modifications, or unauthorized repairs
• Damage caused by overclocking or firmware tampering not performed or approved by STORMCRAFT PC
• Damage resulting from improper packaging or transit damage when approved packaging requirements were not followed
• Products with altered, removed, or tampered serial-number labels
• Normal wear and tear or normal component deterioration, including fans, thermal paste, and cables

4. Warranty Repair Shipping Coverage

For approved warranty repairs:

• During the first 12 months of warranty coverage, STORMCRAFT PC provides standard ground shipping to and from addresses within the 48 contiguous United States and Washington, D.C.
• Customers located in Alaska, Hawaii, Canada, or another eligible location outside the included warranty-shipping area may receive warranty service if they agree to pay shipping costs both to and from STORMCRAFT PC.
• International warranty service is currently available only to eligible customers in Canada, subject to customer-paid shipping both to and from STORMCRAFT PC.
• Customers must obtain an approved RMA number before shipping a system to STORMCRAFT PC.
• Customers are responsible for securely packaging the system using its original packaging or approved equivalent protective materials.
• STORMCRAFT PC may provide packaging and shipping instructions as part of the RMA process.
• Ground shipping coverage does not include expedited shipping or optional shipping services unless approved by STORMCRAFT PC.

5. Limitations and Disclaimers

• STORMCRAFT PC is not liable for incidental or consequential damages, loss of use, downtime, or lost data.
• Repair or replacement is at the sole discretion of STORMCRAFT PC.
• Replacement parts provided under warranty are covered for the remainder of the original warranty period or 90 days from the replacement date, whichever is longer.
• Extended warranty plans may be available separately and are governed by their applicable terms.

6. RMA Process

All warranty claims require:

• Original proof of purchase
• The serial number located on the system
• An RMA number issued by STORMCRAFT PC
• Secure packaging suitable for transporting a desktop computer

Customers should retain the original system packaging for possible future service. Systems returned without authorization may be refused or returned to the sender.

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Contact STORMCRAFT PC for Warranty Service