Return Policy

STORMCRAFT PC Return Policy

STORMCRAFT PC wants customers to be confident in their purchase. Customers may request a return for an eligible order placed directly through STORMCRAFTPC.com within 15 calendar days after the delivery date.

All return requests require review and an approved Return Merchandise Authorization (RMA) number. Products returned without prior authorization may be refused or returned to the sender.

1. Requesting a Return

To request a return, contact STORMCRAFT PC Customer Support and provide:

• Your order number
• The purchaser's name and email address
• The product model and serial number
• The reason for the return request
• Photographs of the product, packaging, or shipping damage when requested

Customer Support will review the request and provide eligibility confirmation, an RMA number, authorized shipping instructions, and packaging requirements when the return is approved.

2. Return Eligibility and Return Window

Customers may request a return for an eligible purchase made directly through STORMCRAFTPC.com within 15 calendar days after the delivery date.

Opened or used systems may be returned within the applicable return period. All returned systems are subject to inspection to verify the system's identity, serial number, condition, internal components, and original configuration before a refund is approved.

Custom-configured systems, open-box products, clearance products, and promotional bundles may be subject to additional return-eligibility requirements or restrictions. Customers must contact STORMCRAFT PC Customer Support to confirm eligibility before returning any of these products.

All return requests require prior approval and an RMA number from STORMCRAFT PC. Products returned without authorization may be refused or returned to the sender.

3. Product Condition and Included Items

Returned systems must be received in good condition and must contain the hardware components included in the original configuration, except for changes expressly authorized by STORMCRAFT PC.

STORMCRAFT PC will inspect the system and verify its internal components before approving the final refund. The cost of damaged hardware or unauthorized modifications that permanently affect the hardware may be deducted from the refund.

Missing accessories are generally not deducted from the refund; however, customers should return all originally included accessories, documentation, promotional items, gifts, and other materials whenever possible.

4. Return Merchandise Authorization

An approved RMA number is required before any product is returned to STORMCRAFT PC. The RMA number and any required shipping information must be included with the return as directed by Customer Support.

The customer must ship the authorized return within seven calendar days after the RMA is approved, unless STORMCRAFT PC provides a different deadline in writing.

Products shipped without authorization, sent to an incorrect address, or shipped after the authorized return period may be refused or returned to the sender.

5. Return Shipping and Packaging

For an approved return involving a damaged, defective, incomplete, or incorrect order, STORMCRAFT PC will cover the authorized return-shipping cost.

Responsibility for return-shipping costs in other situations will depend on the reason for the return and the terms confirmed by Customer Support when the RMA is approved.

Customers must follow the shipping and packaging instructions provided with the approved RMA. Use of the original STORMCRAFT PC packaging is highly recommended.

If the original packaging is unavailable, replacement packaging does not need to be purchased from STORMCRAFT PC. However, the customer is responsible for using equivalent protective packaging suitable for shipping a complete desktop computer.

Damage caused by inadequate or improper packaging during return transit may result in charges to the customer or deductions from an approved refund.

6. Damaged, Defective, Incomplete, or Incorrect Orders

If your order arrives damaged, defective, incomplete, or different from what you ordered, contact STORMCRAFT PC Customer Support as soon as possible. Keep the product, shipping box, internal packaging, accessories, shipping label, and all other included materials available for inspection.

Customer Support may request photographs or additional information to evaluate the issue and determine the appropriate resolution.

For an approved damaged, defective, incomplete, or incorrect-order claim, STORMCRAFT PC will cover the authorized return-shipping cost and provide the applicable shipping and return instructions. Do not ship the system until STORMCRAFT PC has issued an RMA number and confirmed the shipping procedure.

Warranty repairs and technical-service requests are governed by the STORMCRAFT PC Standard Warranty.

7. Inspection and Refunds

Returned systems are inspected after delivery to STORMCRAFT PC. Inspection normally takes two to three business days after the returned system is received.

The inspection will verify the system's identity, serial number, condition, internal components, original configuration, and compliance with the approved return authorization.

STORMCRAFT PC does not charge a restocking fee. An approved return will receive a full refund, including the original outbound shipping charge, subject to any applicable deductions for damaged hardware, inadequate packaging, or unauthorized modifications that permanently affect the hardware.

Approved refunds will be issued to the original payment method. After STORMCRAFT PC issues the refund, additional processing time may be required by the customer's bank or payment provider before the credit appears.

8. Purchases from Authorized Retailers

This Return Policy applies only to purchases completed directly through STORMCRAFTPC.com. Products purchased through Amazon, Best Buy, Newegg, or another authorized retailer must be returned through the applicable retailer and are subject to that retailer's return policy and procedures.

STORMCRAFT PC does not process returns or refunds for Newegg purchases. Eligible purchases may still receive warranty service and repairs under the STORMCRAFT PC Standard Warranty.

9. STORMCRAFTPC.com Shipping Area

STORMCRAFTPC.com currently accepts and ships webstore orders within the 48 contiguous United States and Washington, D.C.

Webstore shipping is not available to Alaska, Hawaii, Puerto Rico, other U.S. territories, APO/FPO/DPO addresses, or international destinations.

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Contact STORMCRAFT PC Customer Support

Last updated: August 2026